Managing My Account

Changing account details
Update your account details like name, email address, phone number or address, anytime by following these steps: Select manage profile from the menu ba...
Fri, 20 Aug, 2021 at 10:16 AM
Adding a payment method
To add a new credit card to your account, login to your account at Select manage payment method from the menu bar Click the ...
Fri, 20 Aug, 2021 at 10:13 AM
What information is available through the website in my account?
Everything you want to know! We give our customers full access to manage all aspects of their account by logging into your account on our website at www...
Wed, 22 Sep, 2021 at 8:02 AM
How do I use my magicJack Wireless ILD wallet?
Your ILD Wallet is where your International Long Distances credits are purchased. Credits will be added immediately after the purchase completes and are...
Wed, 22 Sep, 2021 at 8:04 AM
Where will I find my current usage and remaining balance?
We offer several ways to find out your current usage on your plan. Login to you account at >> select My Plan >...
Wed, 29 Sep, 2021 at 2:41 PM
How do I reset my password?
If you can login to your account, you can change your password at anytime, by selecting Account Settings >> Security Settings >> Enter your curr...
Tue, 21 Sep, 2021 at 8:44 PM
How do I get a replacement SIM?
Should you lose or misplace your SIM card, or have functional issues with the SIM, you can order a replacement SIM by: Logging into your account at www...
Tue, 21 Sep, 2021 at 8:48 PM
How do I know when my balance resets?
Your service with magicJack Wireless is a monthly prepaid service, balance reset when a new billing cycle begins.  Billing cycles are every 30 days.
Tue, 21 Sep, 2021 at 8:49 PM
Can I set up usage alerts?
No, but don't worry, we have you covered!   We have alerts for 80% and 100% of your usage that will also provide links to purchase top-ups should y...
Fri, 20 Aug, 2021 at 11:02 AM
Can I temporarily pause my service?
Yes!  magicJack Wireless puts the controls in your hands to manage the lines on your account.  If you need to temporarily suspend a line for any reason, you...
Wed, 22 Sep, 2021 at 7:49 AM